@Cyber_mantis

Shipping & Return

Shipping policy : 

Delivery Times and Costs : 

  • Switzerland (1-3 business days): CHF 8
  • European Union (3-8 business days): CHF 14
  • International (4-8 business days): CHF 25
    Delivery times are estimated and may vary depending on the carrier. Cyber_mantis_ is not responsible for delays caused by postal services, customs clearance, or unforeseen circumstances. Once the package is delivered to the address provided, we are not responsible for loss or theft.

Please check your country’s import regulations before placing an order. I recommend entering your phone number at checkout to be informed of any possible unforeseen issues.

Delivery times are estimates and may vary depending on the carrier. Cyber_mantis_ is not responsible for delays caused by postal services, customs clearance, or unforeseen circumstances. Once the package is delivered to the provided address, we are not responsible for any loss or theft.

Shipping of Orders:

    • In-stock items and unique pieces are shipped within 2 to 4 business days, usually on Tuesdays and W ednesdays.
    • Made-to-order pieces require 14 to 21 business days before shipping. See the product description for more details.
    • Custom pieces or special orders may take longer depending on the complexity of the design. 

Address & Delivery Responsibility :

It is the customer’s responsibility to provide a correct and complete address. In accordance with the refund policy, Cyber_mantis_ does not offer refunds or replacements for packages delivered to the wrong address provided at checkout. Cyber_mantis_ recommends tracking your shipment and contacting your local postal service in case of delivery problems.


If an international package is returned due to an incorrect or incomplete address, please contact us by email to arrange reshipment. In this case, additional shipping costs may be applied. 

Key Points:

    • Estimated Delivery Times: The delivery times provided are estimated, and actual delivery may take longer due to factors outside of Cyber_mantis_’s control.
    • Customer Responsibility for Address: It is crucial for customers to provide the correct shipping address, as Cyber_mantis_ is not responsible for deliveries to incorrect addresses.
    • Swiss and International Returns: If a package is returned due to an address issue, the customer may incur additional shipping costs for reshipment.
  • Refund and Returns Policy

Once an order has been shipped from the workshop, Cyber_mantis_ is no longer responsible for the package. Cyber_mantis_ does not offer refunds or replacements for items lost, stolen, or delayed due to postal or customs issues.

Return Conditions:

For any questions regarding returns, please contact me before returning your item. In case of a return request for defective jewelry or other problems, please send an email to: Cyber_mantis_@hotmail.com 


Made-to-order and custom-made pieces are non-refundable due to their personalized nature.

If your return is authorized, the item must be returned in its original packaging and in new condition, undamaged. Upon receipt of the return, Cyber_mantis_ will inspect the piece for any wear, damage, or alteration. Items showing signs of use, damage, breakage, or alterations will not be eligible for a refund.

If the item meets the return criteria, Cyber_mantis_ will process a refund to the original payment method. Please allow up to 10 business days for the refund to appear in your bank account. Delivery costs are not refundable. 

Return Shipping Costs : 

Cyber_mantis_ is not responsible for lost returns. To ensure a secure return, we strongly recommend using a tracked delivery service and keeping the tracking number until the package is received.

Key Points:

  • Shipping Responsibility: Cyber_mantis_ is not responsible for packages after they have been shipped.
  • International Customers: International customers are responsible for customs duties and import taxes.
  • Made-to-Order Items: Custom items are generally not refundable.
  • Return Conditions: Returned items must be in their original packaging and in new, undamaged
    condition.
  • Refund Processing Time: Refunds may take up to 10 business days to process.
  • Return Shipping: The customer is responsible for return shipping costs and should use a tracked
    service.